Privacy Policy

1. Introduction And Commitment To Privacy

NGUYEN PHUONG DONG LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at npdong.store or make purchases from us. Please read this policy carefully. By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

We believe in transparency. We want you to understand what information we collect, why we collect it, how we use it, and what choices you have regarding your information.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with NGUYEN PHUONG DONG, you may provide us with the following categories of personal information:

Order Information:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed by Stripe, not stored by us)

  • Order history

Account Information (if you create an account):

  • Username and password

  • Preferences and settings

  • Saved addresses

Customization Information:

  • Artwork, images, text, or other content you upload for printing or engraving

  • Design preferences and personalization details

Communication Information:

  • Email messages you send us

  • Phone call notes (we may record calls for quality assurance, with notice)

  • Customer service interactions

Marketing Information:

  • Your preferences for receiving marketing communications

  • Responses to surveys or promotional offers

2.2 Information Collected Automatically

When you visit our website, certain information is automatically collected:

Device And Browser Information:

  • IP address

  • Browser type and version

  • Operating system

  • Device type (desktop, mobile, tablet)

  • Screen resolution

Usage Information:

  • Pages visited

  • Time and date of visits

  • Time spent on pages

  • Links clicked

  • Search queries

  • Referring website (where you came from)

Cookies And Similar Technologies:

  • Session cookies (temporary, expire when you close your browser)

  • Persistent cookies (remain on your device until deleted)

  • Pixel tags and web beacons

2.3 Information From Third Parties

We may receive information about you from third parties including:

  • Payment processors (Stripe) verifying payment information

  • Shipping carriers confirming address validity

  • Analytics providers (such as Google Analytics)

  • Marketing partners (if you were referred to us)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing And Fulfillment

  • Process and confirm your orders

  • Produce customized products based on your specifications

  • Charge your payment method

  • Ship products to your address

  • Provide order confirmations, shipping updates, and delivery notifications

  • Handle returns, refunds, and exchanges

  • Respond to customer service inquiries

3.2 Account Management

  • Create and maintain your account

  • Remember your preferences for future visits

  • Provide order history and tracking information

  • Manage password resets and account security

3.3 Communication

  • Respond to emails, phone calls, and other inquiries

  • Send service-related announcements (order updates, policy changes)

  • Send marketing communications (only if you have opted in)

  • Conduct surveys to gather feedback

3.4 Website Improvement

  • Analyze how visitors use our website

  • Identify and fix technical issues

  • Optimize page load times and user experience

  • Test new features and designs

3.5 Security And Fraud Prevention

  • Detect and prevent fraudulent transactions

  • Protect our website from attacks and unauthorized access

  • Verify the identity of customers (when necessary)

  • Comply with legal obligations

3.6 Legal Compliance

  • Respond to lawful requests from government authorities

  • Comply with applicable laws and regulations

  • Enforce our Terms and Conditions

  • Protect our rights and property

4. Legal Basis For Processing (For International Customers)

If you are located in the European Economic Area (EEA) or other jurisdictions with specific data protection laws, we process your personal information based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contract with you (processing orders, shipping products)

  • Legitimate Interests: Processing necessary for our legitimate business interests (improving our website, preventing fraud, marketing to existing customers)

  • Consent: Processing based on your explicit consent (marketing emails, cookies)

  • Legal Obligation: Processing necessary to comply with laws (tax reporting, responding to legal requests)

5. Sharing Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third parties who perform services on our behalf:

  • Payment Processors (Stripe): Process payments and prevent fraud. Stripe’s privacy policy applies to their handling of your payment information.

  • Shipping Carriers (USPS, UPS, DHL): Deliver your orders. Carriers receive your name, address, and sometimes phone number.

  • Production Partners: If we use third-party production facilities, they receive only the information necessary to produce your products (design files, quantities, specifications).

  • Email Service Providers: Send order confirmations and marketing emails.

  • Analytics Providers (Google Analytics): Analyze website usage. These providers may use cookies and similar technologies.

  • Cloud Storage Providers: Securely store data backups.

All service providers are contractually obligated to protect your information and use it only for the specific services they perform for us.

5.2 Business Transfers

If NGUYEN PHUONG DONG is involved in a merger, acquisition, asset sale, bankruptcy, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court order, subpoena, or government investigation).

5.4 Protection Of Rights

We may disclose information when we believe disclosure is necessary to:

  • Enforce our Terms and Conditions

  • Protect our rights, property, or safety

  • Protect the rights, property, or safety of our customers or others

  • Investigate or prevent fraud or other illegal activities

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Cookies And Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit websites. They help websites remember information about your visit, preferences, and actions.

6.2 Types Of Cookies We Use

Essential Cookies: Required for our website to function properly. These enable shopping cart functionality, checkout, and account login. You cannot disable essential cookies without breaking website functionality.

Preference Cookies: Remember your settings and preferences (language, region, saved items).

Analytics Cookies: Help us understand how visitors use our website (which pages are popular, how users navigate). We use Google Analytics for this purpose.

Marketing Cookies: Used to deliver relevant advertisements to you on other websites based on your visit to our site.

6.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can:

  • See what cookies are stored on your device

  • Delete all cookies

  • Block cookies from specific websites

  • Block all cookies (except essential ones)

  • Set your browser to notify you when cookies are set

To learn how to manage cookies in your specific browser, visit your browser’s help documentation. Please note that blocking non-essential cookies will not affect your ability to place orders, but some features may be limited.

6.4 Do Not Track Signals

Some browsers transmit “Do Not Track” (DNT) signals. Our website does not currently respond to DNT signals. However, you can manage tracking through cookie controls as described above.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Order Information: Retained for 7 years to comply with tax and accounting requirements.

Account Information: Retained as long as your account remains active, plus a reasonable period afterward in case you wish to reactivate.

Customization Files: Retained for as long as necessary to fulfill your order and for a reasonable period afterward in case you need reorders, unless you request deletion.

Marketing Information: Retained until you unsubscribe from marketing communications.

Website Usage Data: Retained for 26 months in aggregated, anonymized form.

When we no longer need your personal information, we securely delete or anonymize it.

8. Data Security

8.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: All data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security). Payment information is additionally encrypted by Stripe.

  • Access Controls: Only authorized employees who need access to perform their job functions can view personal information.

  • Secure Hosting: Our website is hosted on secure servers with firewalls, intrusion detection, and regular security updates.

  • Employee Training: All employees receive training on data protection and privacy.

  • Regular Audits: We periodically review our security practices and update them as needed.

8.2 No Method Is Perfect

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. Any transmission of personal information is at your own risk.

8.3 Security Breach Notification

If we become aware of a security breach that compromises your personal information, we will notify you and applicable authorities as required by law.

9. Your Rights And Choices

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access

You have the right to request a copy of the personal information we hold about you.

9.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

9.3 Deletion

You have the right to request deletion of your personal information, subject to legal exceptions (such as our need to retain transaction records for tax purposes).

9.4 Restriction Of Processing

You have the right to request that we restrict processing of your personal information in certain circumstances (for example, if you dispute its accuracy while we verify).

9.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.

9.6 Objection

You have the right to object to processing based on legitimate interests or direct marketing.

9.7 Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal does not affect lawfulness of processing before withdrawal.

9.8 Opt-Out Of Marketing

You may opt out of marketing emails by clicking the “unsubscribe” link in any marketing email or by contacting us. Opting out of marketing does not affect transactional emails (order confirmations, shipping updates, policy changes).

9.9 Do Not Sell My Information

As stated above, we do not sell personal information. No action is required.

9.10 How To Exercise Your Rights

To exercise any of these rights, contact us at:

Email: npdong2001@gmail.com
Phone: +84981508397

We may need to verify your identity before processing your request. We will respond within 30 days (or as required by applicable law). There is no fee for exercising your rights, though we may charge a reasonable fee for excessive or repetitive requests.

10. Children’s Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will promptly delete the information.

For customers between 13 and 18, we require parental or guardian consent before ordering.

11. Third-Party Links

Our website may contain links to third-party websites (payment processors, social media platforms, etc.). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

12. International Data Transfers

NGUYEN PHUONG DONG is based in the United States. Your personal information may be transferred to, stored, and processed in the United States. US data protection laws may differ from those in your country. By using our website or providing us with personal information, you consent to the transfer of your information to the United States.

For customers in the European Economic Area, we ensure appropriate safeguards are in place for data transfers, such as Standard Contractual Clauses approved by the European Commission.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

  • Right to know what personal information we collect, use, and disclose

  • Right to request deletion of personal information

  • Right to opt out of sale of personal information (we do not sell)

  • Right to non-discrimination for exercising your rights

To exercise your California privacy rights, contact us using the information in Section 15. We will respond within 45 days (extendable by another 45 days when necessary).

14. Nevada Privacy Rights

Nevada residents have the right to request that we not sell their personal information. As we do not sell personal information, no action is required.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on our website. The “Last Updated” date at the bottom of this policy indicates when the most recent changes were made.

If we make material changes that significantly affect your privacy rights, we will notify you via email (if we have your email address) or through a prominent notice on our website.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Email: npdong2001@gmail.com
Phone: +84981508397
Mail: NGUYEN PHUONG DONG LLC, 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, UNITED STATES

17. Complaints

If you believe we have violated applicable privacy laws, you have the right to file a complaint with a supervisory authority in your country or state. However, we ask that you contact us first so we can attempt to resolve your concern directly.

Last Updated: November 2024

Thank you for trusting NGUYEN PHUONG DONG LLC with your personal information and your business. We are committed to protecting your privacy and providing you with exceptional products and service